Effective Date: 3 November, 2023
At Excellence Appliance Repair, we respect your privacy and are committed to protecting it by complying with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website and our practices for collecting, using, maintaining, protecting, and disclosing that information.
1. Information We Collect and How We Collect It
We collect information from and about website users, specifically when you submit a form to request our services. The information we collect includes:
- Email Address
- Phone Number
- Description of Your Appliance Problem
This information is provided by you voluntarily through our website's service request form.
2. Usage of Google Tag Manager and Google Analytics
We use Google Tag Manager to streamline our site’s tracking code and marketing optimization. Google Analytics is implemented via this Tag Manager, and it helps us understand how our visitors use the website. However, we do not use these tools to collect any personal information, sell user data, or track users after they leave our website.
3. How We Use Your Information
The information we collect is used to:
- Respond to your requests for service and support.
- Communicate with you about your service requests.
- Enhance our website and tailor it to user preferences.
4. Data Security
We implement measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your personal information transmitted to our website.
6. Contact Information